Responsible Gaming
At 23bd
At 23bd, player wellbeing is not a footnote — it is a core platform commitment. We provide every Bangladesh player with the tools, information, and direct support needed to keep gaming safe, controlled, and genuinely enjoyable. This page explains our responsible gaming framework in full.
Playing Safe Is Always the Priority
23bd is built for players in Bangladesh who want genuine entertainment. We understand that for most players, gaming is a leisure activity — and we want to make sure it stays that way. The following tools and policies are permanently available to every registered 23bd player at no cost and with no questions asked.
Take Control of Your Play
Every 23bd account comes with a full suite of responsible gaming controls. You can activate any of these tools at any time through your account settings or by contacting our support team at [email protected].
Deposit Limits
Set a maximum deposit amount per day, per week, or per month in BDT. Once a deposit limit is active, you cannot exceed that threshold within the chosen period — regardless of how you attempt to deposit. Limit reductions take effect immediately. Limit increases require a 48-hour cooling-off period before becoming active, giving you time to reconsider.
Session Time Limits
Specify how long you can play in a single session — from 30 minutes to 8 hours. When your time limit is reached, 23bd will notify you and, if you have chosen the hard-lock option, log you out automatically. You can also set reality check alerts that remind you how long you have been playing at 15-minute, 30-minute, or 60-minute intervals.
Time-Out Periods
Take a short break from 23bd without permanently closing your account. Time-out periods are available in blocks of 24 hours, 48 hours, 1 week, and 1 month. During a time-out, your account is suspended and you cannot log in, deposit, or place bets. Your account balance and history are preserved and accessible when the time-out period expires.
Self-Exclusion
Request a self-exclusion to block your account for a minimum of 6 months, 1 year, 3 years, or permanently. Self-exclusion takes effect within one business day of your request. During the exclusion period, 23bd will also suppress all marketing communications to your registered email and mobile number. To request self-exclusion, contact [email protected] with the subject line "Self-Exclusion Request — [Your Username]".
Loss Limits
Cap the total amount you are willing to lose within a defined period — daily, weekly, or monthly in BDT. When your loss limit is reached, further wagering is suspended until the next period begins. Loss limits are designed for players who want to protect a budget without restricting their ability to play when within that budget. Like deposit limits, reductions are instant; increases require a 48-hour delay.
Play History & Spend Review
Your full transaction and game session history is available at any time in your 23bd account dashboard. View deposits, withdrawals, individual game results, and cumulative spend by day, week, or month in BDT. Transparent visibility into your own play history is a foundational responsible gaming tool — if you are surprised by the numbers you see, that is a signal worth taking seriously.
When Gaming Stops Being Fun
Problem gambling can develop gradually and is often difficult to recognise from the inside. The following are common warning signs that gaming may have shifted from entertainment to a harmful pattern. If you recognise several of these in your own behaviour, please reach out to our support team immediately.
Chasing LossesContinuing to play primarily to recover money that has been lost, rather than for enjoyment — often resulting in larger losses than intended.
Borrowing to GambleUsing borrowed money — from bKash contacts, family, friends, or any credit source — to fund gaming activity, or gambling with money set aside for essential expenses.
Hiding Your PlayConcealing the amount of time or money spent gambling from family members, colleagues, or others — or feeling shame or guilt about your gaming activity.
Unable to StopFinding it difficult or impossible to walk away when you intended to — losing track of time while playing or consistently playing for longer than planned.
Neglecting ResponsibilitiesMissing work, academic, or family commitments in Bangladesh due to gaming activity, or prioritising gaming over personal relationships and daily obligations.
Emotional DependencyUsing gambling primarily to escape stress, anxiety, depression, or difficult personal circumstances — rather than as a leisure activity enjoyed in a positive mindset.
Ask Yourself These Questions
The following questions are drawn from internationally recognised problem gambling assessment frameworks. Answer them honestly and privately. If you answer "yes" to three or more, we strongly encourage you to contact our support team or activate a time-out or self-exclusion on your 23bd account.
Have you ever spent more money on gambling than you originally planned to in a single session?
Have you ever borrowed money or sold personal belongings to fund gambling activity?
Has gambling ever caused arguments or tension with family members or people close to you?
Have you ever missed work, study, or other important commitments because of gambling?
Have you felt the need to gamble with increasingly larger amounts of money to feel the same level of excitement?
Have you tried to stop or reduce your gambling and found it difficult or impossible to do so?
Do you gamble to escape from stress, personal problems, or difficult emotions rather than purely for entertainment?
After losing, do you feel a strong urge to return and play again as soon as possible to win back what you lost?
How to Activate Responsible Gaming Tools
Activating any responsible gaming feature on 23bd takes less than two minutes. Here is the process from start to finish for all registered Bangladesh players.
Step 1 — Log In to Your 23bd Account
Visit 23bd.io and log in using your registered username and password. All responsible gaming tools are accessible only to verified, logged-in players. If you have forgotten your login credentials, use the account recovery option on the login page.
Step 2 — Open Account Settings
Navigate to your account settings by clicking your username in the top-right corner of the platform. From the dropdown, select "Responsible Gaming" — this section is prominently placed and never hidden behind multiple menus.
Step 3 — Select Your Tool
Choose the tool you wish to activate: deposit limit, loss limit, session time limit, reality check alerts, time-out, or self-exclusion. Each tool has a clear description and configuration options. For deposit, loss, and time limits, enter your preferred amount or duration and confirm.
Step 4 — Confirm Activation
Review your selection and confirm. Limit reductions and time-outs take effect immediately. Self-exclusion requests are processed by our responsible gaming team within one business day (Bangladesh Standard Time, UTC+6). You will receive an email confirmation to your registered address once any tool is active.
Alternative — Contact Support Directly
If you prefer not to navigate account settings, or if you are having difficulty accessing your account, contact the 23bd support team at [email protected]. State the tool you wish to activate and your registered username. Our team will process the request on your behalf and send email confirmation once complete. Support is available 24/7, including all Bangladesh public holidays.
Strict 21+ Age Requirement
23bd is an adult entertainment platform. We take underage access prevention seriously and operate multiple layers of age verification to enforce our 21+ policy.
All players must be 21 years of age or older to register and play on 23bd. This requirement applies to all Bangladesh players without exception, regardless of game type or wager amount.
Registration Age Gate
Every player must confirm they are 21 years of age or older during account registration. Date of birth is a mandatory registration field. Players who enter a date of birth indicating they are under 21 are blocked from completing registration immediately.
KYC Identity Verification
Before processing any withdrawal, 23bd requires players to complete KYC (Know Your Customer) verification by submitting a valid Bangladesh National Identity Card (NID) or passport. KYC confirms both identity and age. Accounts where age verification fails are suspended pending review.
Underage Account Reporting
If you believe a minor has registered on 23bd — whether your own child or another person under 21 — please contact [email protected] immediately with the subject line "Underage Account Report". We investigate and act on all such reports within 24 hours. Accounts confirmed as underage are permanently closed and balances voided.
Support Is Always Available
Whether you need help activating a tool, want to talk through your concerns, or are ready to take a break, 23bd's support team is here — any time, any day.
Email Support
For responsible gaming requests, account concerns, and self-exclusion, contact our dedicated support team. All responsible gaming emails are handled as a priority and responded to within one business day (BST, UTC+6).
[email protected]Live Chat
The 23bd live chat support channel is available 24 hours a day, 7 days a week. You can use live chat to request an immediate time-out, ask questions about responsible gaming tools, or speak with a support agent about any concern — in complete confidence.
Available In-AppAccount Settings
All tools — deposit limits, loss limits, session timers, reality checks, time-outs, and self-exclusion — are accessible directly in the Responsible Gaming section of your account settings panel without needing to contact support.
In Your DashboardPlay Smart — Play With 23bd
You now know exactly how 23bd protects Bangladesh players. Explore our full game library, review our FAQ, or head to cricket betting and slots — all in BDT, all with your responsible gaming tools ready to activate at any time. 21+ only. Play responsibly.